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Frequently Asked Questions

 

Wiley X wishes to provide the best possible service to all our customers.
To help our customers, getting answers to their possible questions quickly, we have created this FAQ section.

Not all questions will be found in this section but here is a selection of the issues we encounter every day from our customers.

If you as a customer cannot find the answer to your quistion in this section please contact us by e-mail: info@wileyx.eu

Sales FAQ

Q:
How can I find a dealer or a optician located near me?
A:
Please find your nearest WILEY X Optician on our homepage “HOW TO BUY” – chose “STORE LOCATOR” and find through map system the nearest Optician / Wiley X Dealer to you.

Q:
Are all the Wiley X sunglasses ANSI Z87 and EN.166 approved? What is the difference?  
A:
All Wiley X Eyewear meets or exceeds the US ANSI Z87 standard protetive eyewear test and some of the frames the EN.166 which are the impact protection requirements. EN-166 is the name of the European standard and Z87 is the American ditto. For a more detailed material description for any of our products please contact Wiley X EMEA LLC.

Q:
Z87-2 is written in the temples. Is this the part number?
A:
Z87-2 is not the Wiley X part number. Z87-2 is the American safety standard. Most of the Wiley X part numbers looks like SSREV1, ACZAK2 or CCJAK1.

Q:
What can I do to make my LA (light adjusting) lenses last longer?
A:
The LA lenses usually have a lifespan of about 2 years. Life may be extended by storing the sunglasses correctly. When you not use the sunglasses Wiley X recommends that you keep them in the enclosed hard case because aging of the lenses is caused by the UV radiation.

Q:
Can I as an end-user order prescription lens direct from Wiley X EMEA LLC?
A:
No, you have to contact your WX Optician store in order to get a pair of Wiley X with prescription lens

Q:
Why should I chose a pair of WILEYX sunglasses for motor cycling ?
A:
All Wiley X  sunglasses are shatterproof, which means that our glasses not only protects your eyes from the sun but also from small stones etc. thrown at you when riding.

Q:
I’m running and cycling, which Wiley X is good?
A:
PT-3SCL is very good on, because you can make it fit you, and you have 3 different glasses, one for each weather type. Wiley X can also recommend the sunglasses from the Active Series which are featured by a soft rubber nosepiece for a secure fit.

Q:
Which model to chose for motorcycling ?
A:
We recommend to chose a model from the Climate Control Series. They are all equipped and delivered with our removable, durable Facial Cavity Seal TM Seals lock onto the frames that literally seal your eyes from anything- the road – or weather- throws at you.

Q:
Please explain the Function of the Facial Cavity Seal TM developed by Wiley X?
A:
There are various functions; Ventilation System – so when things heat up , the road remains clear, blocking out wind, fragments and peripheral light, all over full protection of your eye - also side wards.  

Q:
Polaroid or not when riding motorcycle?
A:  
This is very individually choice one cannot be emphasized over the other.

Q:
Why should I wear WX sunglasses when wearing a helmet with sun visor ?
A:
It may seem wrong that one must invest in expensive sunglasses when riding with a closed full-face helmet, but weather condition can change rapidly on a touring trip and many will open their visor while driving – the it is reassuring to know that your eyes are good safe,  when wearing a pair  WX protective sunglasses.

Q:
Can the Wiley X lenses be scratched?
A:
Yes they can! All the Wiley X lenses are made of the material polycarbonate. The polycarbonate material is in itself extremely strong but also flexible. The material needs to be a little flexible to be able to withstand the strong ballistic tests we make on the models. When a material is "a little" flexible it can also be scratch, but to prevent this from happening we have coated all the lenses with T-shell system,  + an extra hard coating. This is to for adding the protection of the surface of the lenses and in the end to give your eyewear a longer life.

Prescription FAQ

Q:
Can I as an end-user order prescription lens direct from Wiley X EMEA LLC?
A:
No, you have to contact your WX Optician store in order to get a pair of Wiley X with prescription lens

Q:
Can I return my prescription order?
A:
Only if the product is defective. Wiley X strives to provide excellent customer Service we’ll do our best to meet your needs. We here also ref. to the WXE Terms and Conditions point nr. 8

Q:
Will my Wiley X sunglasses still be interchangeable with prescription lenses?
A:
Only the SG-1 is interchangeable with prescription lenses. Please note; Most Wiley X interchangeable models come with two set of lenses. You will NOT receive a second set of lenses with your prescription order.

Q:
Can I order prescription lenses only?
A:
We are not able to supply lenses without frame. We can only grant our shatterproof guarantee to lens and frame when mounting the prescription lenses into each frame ourselves.

Q:
Can I only order the lens tint and coatings from original model when ordering prescription lens?
A:
No, you may order the tint color and coatings you prefer in your prescription order.

Q:
Are the shades in RX lens the same as per original modes?
A:
We strive to maintain the same lens tint as per originals but of course small deviations cannot be avoided as each pair of prescription lens is individually tinted to each order.  

Warehouse FAQ

Q:
I have an old Wiley X and the gasket is broken, it is not on your website, what can I do?
A:
You can contact us, and we will try to help you. Note that we need to know the model name to help you find a spare gasket that we can supply to you.

Q:  
I have broken the right temple on my Wiley X model Airrage, what can I do?
A:
You have to contact, the store were you have purchased you eyewear, and they will help you out.

Shipping FAQ

Q:
Who do you use to deliver my order?
A:
Once processed, all orders are sent via UPS.
Deliveries to Denmark, is handled by DPD.

Q:
Can I track my order?
A:
Yes, the second your parcel is dispatched you will be sent an email containing your tracking details. This allows both you and us to track your parcels every move from our door to yours!

Please note that the tracking system on the package can be delayed up to 4 hours.

If the delivery time takes longer than shown in TERMS AND CONDITIONS please contact Wiley X EMEA LLC

Q:
When can I expect delivery?
A:
Delivery times may vary. Orders are processed and delivered during the business week (Monday – Friday) only and do not guarantee delivery by a specific date or time. Wiley X EMEA LLC does not offer weekend delivery options. Check out TERMS AND CONDITIONS for the delivery time to your country.

Q:
Do I have to sign for my parcel?
A:
Yes. A signature is required for deliveries.

Q:
What if I´m unable to sign for my parcel.
A:
If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone who can act as your agent will be available to sign for your package. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address.
UPS / DPD makes three attempts to deliver a package. After three delivery attempts, UPS / DPD will return the package to Wiley X EMEA LLC.

Economy FAQ

Q:
Will I get charged with a fee for paying with credit card?
A:
No. Wiley X covers all fees for using your credit card when placing an order in our web shop.

Q:
Is the order confirmation from the web shop the same as an invoice?
A:
No. The invoice will be sent to you together with your purchase. The order confirmation is only a confirmation telling you we have received your order.

Q:
Will I have to pay the duty on my goods?
A:
If you are from a country which is a member of the European Union the duty has already been paid. If you are from a country outside the European Union trade system you might get charged with the duty of your country. We also ref. to the WXE Terms and Conditions point nr. 2

Q:
What is a SWIFT address?
A:
The SWIFT address is our banks address in the international banking system, when making a transfer from outside Denmark you will have to use this.
Our swift address is: DABADKKK

Q:
What is an IBAN number?
A:
The IBAN number is our international account number this is to be used when making a transfer from outside Denmark.
Our IBAN number is: DK3030004578177124

Q:
What is your SORT-code?
A:
The SORT-code is a code used in UK for identifying banks, but it is not a number identifying foreign banks. When placing a payment from UK you will have to use our IBAN and SWIFT number.

Q:
What is your Danish account number?
A:
The Wiley X EMEA LLC registration and account number to be used for payments inside Denmark is:
Reg.: 4925 Account: 4578177124

Q:
What is your bank address?
A:
The Bank we use is the biggest bank in Denmark, the address is:
Danske Bank, Oestergade 4, DK-7500 Holstebro.
Due to the holidays our office will be closed from:

December 22. at 12:00 to January 2.


Please be aware that our warehouse will be closed from December 20th – last chance to place orders is therefore December 19.
About Wiley X

For more than two decades Wiley X has been a proud family and U.S veteran-owned company. As a global leader on the forefront of optical technology, Wiley X exists because it recognizes that today’s lifestyles pose constant threats to eye health. Wiley X products are put through rigorous testing in order to be EN.166 and ANSI Z87.1-2003 rated. Wiley X is the only premium performance sunglass manufacturer, whose entire line is ANSI safety rated. The tactical oriented assortment from Wiley X also has the military’s stringent ballistic impact certification.

© 2017 Wiley X, Inc.

WILEY X EUROPE LLC   |   SØNDERGADE 8-10   |   7570 VEMB   |   + 45 96 93 00 45   |   info@wileyx.eu
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