The order will usually be shipped the following day after receiving the order. Delivery is shipped with UPS and the duration for each country is as noted below:
1 to 3 days for: Finland, Netherlands, Croatia, Luxembourg, Malta, Russia, Sweden, Turkey, Germany
3 to 4 days for: Belgium, Cyprus, Estonia, France, Iceland, Italy, Poland, Britain, Czech Republic, Hungary, Vatican, Austria
4 to 5 days for: Albania, Bosnia and Herzegovina, Belarus, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Monaco, Montenegro, Northern Ireland, Norway, Portugal, Romania, Serbia, Slovenia, Spain, Ukraine.
5 to 6 days for: Bulgaria, Greece, Slovakia.
7 to 8 days for: Andorra, San Marino.
Deliveries to Denmark are handled by DPD. Normal shipping time is 1-3 days.
TRACK & TRACE NUMBER
All orders are sent as package(s) to the customer. Track and Trace number from UPS will be sent via e-mail to the customer once the shipment is collected from WXE warehouse. Do notice that it may take up till 12 hours before Track and Trace number gets activated by the shipping company. For shipments in Denmark please contact WXE head office, if you need to track a package.
DAMAGED WHEN DELIVERED
If the goods have been damaged during transit, you must immediately contact the shipper and report the damage.
All shipping fee are included transport insurances, with regard to the shipping companies insurance rules.
Delivery costs are calculated according to the number of goods, their weight and size plus a handling fee.
CLAIM, RETURN, AND REFUND POLICY
Claim procedure is practiced either by getting goods replaced, repaired, total refund, or reduction in price, depending on the individual situation. These claim procedures are based on a justified reference to that the product haven´t been used in any incorrect or irresponsible handling of the goods. Damaged goods should be notified within a reasonable time. By reasonable time means within two months after the goods had been damaged. WXE will fully refund the freight costs which the customer may have been charged for return of the goods, if the claim is reasonable.
Damage to product caused by inappropriate handling, modified product, cleaning with non-authorized optic liquid or hot water, or serious abuse by the customer are not covered by the claim policy.
Goods returned as cash on delivery or without postage will not be accepted. Please ensure that items are packed securely to prevent any damage in transit. Damage resulting from inadequate packaging is the customer's responsibility.
Returns and exchanges will not be accepted without receiving prior authorization. All products returned to Wiley X EMEA LLC have to be unused, complete and in the same condition in which you received them together with the original product packaging. Wiley X EMEA LLC does not accept returned Light Adjusting (LA) lenses. Any products delivered back to Wiley X EMEA LLC as cash on delivery or without postage will not be accepted.
PROOF OF PURCHASE
Goods must be returned to WXE along with the proof of purchase of the product. WXE cannot process the returned product if there is lack of proof of purchase. We will await the process pending invoice.
RETURN SHIPMENT TO WXE
We suggest sending the package via registered post or shipping company with track and trace system. This eliminates the risk of not knowing whether the product has been delivered or not to WXE.
WXE PRODUCT RETURN ADDRESS
Wiley X EMEA LLC
Mark package "WITHDRAWAL" REMEMBER to attach copy of purchase invoice, as proof to identity of the returned goods purchased from WXE.