1. COMPANY INFORMATION/PRIVACY
The first time you buy a product from WXE, you will be registered as a customer. We record the following information: Name, Address, Phone number, VAT number, Fax number and E-mail.
We register your details in order to deliver the goods to you. We also record an alternative delivery address if you have such.
There are not recorded other sensitive information. The information are not disclosed to third party.
You always have the right to oppose the registration.
You also have the right to inspect records.
Comments in relation to the above mail to: email@example.com
2. ORDERING PRODUCTS
Goods can be ordered through online ordering via the website www.wileyx.eu, by telephone, by fax or through visits by consultants from WXE.
All orders containing prescription data must be ordered through online ordering via the website www.wileyx.eu, by fax or directly through XLAB.
WXE do not take/receive prescription orders via telephone
When ordering online the order is not valid until you have received a confirmation.
WXE is not liable as a result of typographical errors, technical problems, delivery failures and similar situations.
3. CURRENCY RATES
Wiley X EMEA LLC are trading in currencies: GBP, EUR, SEK, NOK, DKK
4. WILEY X EMEA LLC BANK INFORMATION
Wiley X EMEA LLC bank addresses:
Postfach 10 15 22
Danske Bank London Branch
75 King William Street
London EC4N 7DT
Danske Bank ICS Sweden
S-103 92 Stockholm
Danske Bank ICS Norway
Sondre Gate 15
4.1 LATE PAYMENT
By late payments WXE will add 2% interest rate per month, plus an additional fee on DKK 99,00 - EUR 12,50 - GBP 9,00 - NOK 119,00 - SEK 119,00 per reminder. WXE will send three reminders before the claim is handed over to the debt collection agency.
5. ORDER CANCELLATIONS
CANCELLATION PER E-MAIL
Do you wish to cancel an already placed order it should be done by sending an email to firstname.lastname@example.org marked "CANCEL ORDER". In the email you must state: Order date, Purchaser's name, Surname and Order number.
TIMEFRAME FOR CANCELLATIONS
Cancellation must take place within 11.00 AM the day the order has been placed. If the order is placed after 2.00 pm, cancellations must be made before 08.00 AM the next day. All reported times are Central European Time (CET +1).
CANCELLATION OF PRESCRIPTION ORDERS
Prescription order must be cancelled within 2 hours after order has been made.
6. WARRANTY & PROPERTY
EYEWEAR LIMITED WARRANTY:
All non-prescription Wiley X EMEA LLC eyewear is warranted to the original purchaser for life against manufacturing defect in materials and workmanship, except Light Adjusting lenses which have a tint adjustment life of 18 months if stored correctly. Proof of Purchase for all products required. This warranty does not apply to normal wear, including but not limited to scratched lenses, accidental damage, misuse and other issues determined by Wiley X EMEA LLC, not to be a manufacturer’s defect. Upon receiving returned eyewear that Wiley X EMEA LLC determines to be defective, we will repair or replace it at our option. Non-warranty repair services are available to our customers as it pertains to lenses or frames that are not covered under the terms of the warranty. Wiley X EMEA LLC will contact the customers back by email with these options and costs should they wish to execute. Items not covered under terms of warranty which are also not repairable will be returned to customer or destroyed at customer’s option. Please send all warranty items using a traceable shipping method as Wiley X EMEA LLC is not responsible for lost packages.
PRESCRIPTION LENS & FRAME WARRANTY
Wiley X EMEA LLC prescription sunglass warranties must be handled through the local retailer or dispensing optician you originally purchased from. Proof of purchase required. Warranty is for 1-years, but is void if prescription was originally handled by any “non-authorized” by Wiley X EMEA LLC. Frames including prescription lenses which are sent directly to Wiley X EMEA LLC without prior authorization will be returned to sender. For other questions not answered or for additional assistance regarding prescriptions please contact Wiley X EMEA LLC direct.
All Wiley X EMEA LLC gloves are warranted to the original purchaser for 2 years against manufacturing defect in materials and workmanship. Upon receiving returned gloves that Wiley X EMEA LLC determines to be defective, Wiley X will repair or replace them at our option. This 2 year warranty does not apply to normal wear, negligence, accident or any other issues determined by Wiley X EMEA LLC not to be a manufacturer’s defect. Items not covered under terms of warranty which are also not repairable will be returned to customer or destroyed at customer’s option.
Please send all warranty items using a traceable shipping method as Wiley X is not responsible for lost packages.
What are your obligations as a customer?
If you wish to return a large or fragile product that requires a special transportation, you should always call WXE's customer service on phone number +45 96 93 00 45 for details on how and where to return the product.
It is not possible to return the product in person at the company address.
You may require us to repair the defects or replace it with a new product if the conditions for replacement are fulfilled.
This assumes that your complaint is right and that repair or replacement does not include extraordinary cost to WXE.
In case of a returned defective or incorrect product to Wiley X EMEA LLC, where the failure or malfunction, specified by the customer cannot be found, WXE will hold back the product and charge the sender a handling fee on 15,00 Euros + shipping cost to send it back to the costumer. WXE will send an invoice on this amount to the customer and hold the product at the warehouse until the invoice is registered paid at the WXE bank account.
WXE retains the full ownership of the goods as long as full payment has not been received for the ordered product.
Until ownership has passed to the customer, it must be stored and maintained properly. Damages applying to normal wear and tear must be replaced by the customer. The customer has the obligation to keep it fire, theft and water damage insured for the full value. The Customer undertakes not without WXE written consent to dispose of the goods sold in a way that can impair WXE safety of the product, including but not limited to pledge, rental or lending of goods.
7.1. 14 DAY’S WITHDRAWAL RIGHT
According to the consumer affairs all purchase of goods over the online WXE system gives the consumer the right to a withdrawal period of 14 days during which you have the right to cancel your purchase.
The 14 days period commences from the time when the goods are transferred to the consumer. Should the purchase be canceled within 14 days, WXE will refund the price of the product. WXE holds the rights to refer to the point 8.6
In order to proceed correctly, the consumer must ensure that the item is delivered to the Freight Company or carrier no later than 14 days after receipt of goods.
7.2 CONDITIONS FOR WITHDRAWAL
Proceeding correctly, the product must be returned in the same condition as when the transfer. This refers to the point. 8.4 + 8.6 + 8.7 + 8.8. If these items are not complied with the conditions the customer will be credited to the corresponding lower amount equal to the deterioration. In the worst case, lack of original packaging etc. lead to the acquisition cannot be undone.
7.3 SHIPPING COSTS DUE TO WITHDRAWAL
Shipping charges are not liable for refund.
8. CLAIM, RETURN, AND REFUND POLICY
8.1 CLAIM POLICY
Claim procedure is practiced either by getting goods replaced, repaired, total refund, or reduction in price, depending on the individual situation. These claim procedures are based on a justified reference to that the product haven´t been used in any incorrect or irresponsible handling of the goods. Damaged goods should be notified within a reasonable time. By reasonable time means within two months after the goods had been damaged. WXE will fully refund the freight costs which the customer may have been charged for return of the goods, if the claim is reasonable.
Damage to product caused by inappropriate handling, modified product, cleaning with non-authorized optic liquid or hot water, or serious abuse by the customer are not covered by the claim policy.
Goods returned as cash on delivery or without postage will not be accepted. Please ensure that items are packed securely to prevent any damage in transit. Damage resulting from inadequate packaging is the customer’s responsibility.
8.4 PRODUCTS RETURNED WITHOUT ERRORS
In case of a returned defective or incorrect product to Wiley X EMEA LLC, where the failure or malfunction, specified by the customer cannot be found, WXE will hold back the product and charge the sender a handling fee on 15,00 Euros + shipping cost to sent it back to the costumer. WXE will send an invoice on this amount to the customer and hold the product at the warehouse until the invoice is reg. paid at the WXE bank account.
Returns and exchanges will not be accepted without receiving prior authorization. All products returned to Wiley X EMEA LLC have to be unused, complete and in the same condition in which you received them together with the original product packaging. Wiley X EMEA LLC does not accept returned Light Adjusting (LA) lenses. Any products delivered back to Wiley X EMEA LLC as cash on delivery or without postage will not be accepted.
8.6 PROOF OF PURCHASE
Goods must be returned to WXE along with the proof of purchase of the product. WXE cannot process the returned product if there is lack of proof of purchase. We will await the process pending invoice.
8.7 RETURN SHIPMENT TO WXE
We suggest sending the package via registered post or shipping company with track and trace system. This eliminates the risk of not knowing whether the product has been delivered or not to WXE.
8.8 WXE PRODUCT RETURN ADDRESS
Wiley X EMEA LLC
Mark package “WITHDRAWAL” REMEMBER to attach copy of purchase invoice, as proof to identity of the returned goods purchased from WXE.
WXE assumes no responsibility for delays.
WXE does not assume responsibility for ensuring that our products cause: indirect damage or consequential loss, loss of earnings, wages, income and savings; loss you could have avoided by reasonable measures and damage due to force majeure.
WXE assumes no liability as a result of the buyer's legal relationships with third parties.
WXE Prescription eyewear does require manufactured lenses from WXE. Lenses from WXE are engraved with a unique identification sign. Deviations from this requirement mean that WXE disclaims any responsibility for the use thereof.
The order will usually be shipped the following day after receiving the order. Delivery is shipped with UPS and the duration for each country is as noted below:
1 to 3 days to: Finland, Netherlands, Croatia, Luxembourg, Malta, Russia, Sweden, Turkey, Germany
3 to 4 days to: Belgium, Cyprus, Estonia, France, Iceland, Italy, Poland, Britain, Czech Republic, Hungary, Vatican, Austria
4 to 5 days to: Albania, Bosnia and Herzegovina, Belarus, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Monaco, Montenegro, Northern Ireland, Norway, Portugal, Romania, Serbia, Slovenia, Spain, Ukraine.
5 to 6 days to: Bulgaria, Greece, Slovakia.
7 to 8 days to: Andorra, San Marino.
Deliveries to Denmark are handled by DPD. Normal shipping time is 1-3 days.
10.2 TRACK & TRACE NUMBER
All orders are sent as package(s) to the customer. Track and Trace number from UPS will be sent via e-mail to the customer once the shipment is collected from WXE warehouse. Do notice that it may take up till 12 hours before Track and Trace number gets activated by the shipping company. For shipments in Denmark please contact WXE head office, if you need to track a package.
10.3 DAMAGED WHEN DELIVERED
If the goods have been damaged during transit, you must immediately contact the shipper and report the damage.
10.4 TRANSPORT INSURANCE
All shipping fee are included transport insurances, with regard to the shipping companies insurance rules.
10.5 DELIVERY COSTS
Delivery costs are calculated according to the number of goods, their weight and size + a handling fee.
11. WHEN YOU RECEIVE YOUR ORDERED GOODS
What you must remember to check.
When you receive your goods, please remember to examine goods for any visible damage.
If the packaging is damaged or shows any other visible signs of defect, you must sign on the bill of lading, but with your reservations for any damage to the content.
Usually, you should never sign for a product that you think does not live up to what you ordered.
11.1 IF YOU REJECT A PRODUCT
Always contact Customer Service by phone +45 96 93 00 45 and tell that you have rejected the goods.
If the packaging is intact, but you find damaged or a defective product after unpacking, please notify Customer Service on telephone +45 96 93 00 45
For evidential reasons, you should contact us by phone or email immediately after you have received the goods.
Whether it is visible or not visible damage, please contact the Customer Service on telephone +45 96 93 00 45, in order to solve the problem.
12. TRANSFER OF RIGHTS AND OBLIGATIONS
WXE may fully or partially assign and transfer its rights and obligations to third parties, including allowing its rights and obligations, be performed fully or partly by subcontractors. Unless given written approval from WXE customers may not transfer rights or obligations to third parties.
WXE makes reservations for typos, price mistakes, VAT and tax changes, sold out / obsolete products and delivery failures from our suppliers.
WILEY X EMEA LLC INFO
Wiley X EMEA LLC
COMPANY VAT nr./CVR code: DK30248252
NATO CAGE nr.: R5814
European DUNS code: 311242221
DENMARK PHONE: +45 96 93 00 45
SWEDEN PHONE: +46 0 104 999 991
UNITED KINGDOM PHONE: +44 0 800 0155332
FRANCE PHONE: +33 0 800 911 555
GERMANY PHONE: +49 0 800 1808 483
DENMARK FAX: +45 96 93 00 40