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Wiley X Product Warranty

WX EYEWEAR LIMITED WARRANTY

All non-prescription Wiley X EMEA LLC eyewear is warranted to the original purchaser for life against manufacturing defect in materials and workmanship, except Light Adjusting lenses which have a tint adjustment life of 18 months if stored correctly. Proof of Purchase for all products required. This warranty does not apply to normal wear, including but not limited to scratched lenses, accidental damage, misuse and other issues determined by Wiley X EMEA LLC, not to be a manufacturer’s defect. Upon receiving returned eyewear that Wiley X EMEA LLC determines to be defective, we will repair or replace it at our option.  Non-warranty repair services are available to our customers as it pertains to lenses or frames that are not covered under the terms of the warranty.  Wiley X EMEA LLC will contact the customers back by email with these options and costs should they wish to execute.  Items not covered under terms of warranty which are also not repairable will be returned to customer or destroyed at customer’s option.  Please send all warranty items using a traceable shipping method as Wiley X EMEA LLC is not responsible for lost packages.

WX PRESCRIPTION LENS WARRANTY

Wiley X EMEA LLC prescription sunglass warranties must be handled through the local retailer or dispensing optician you originally purchased from. Proof of purchase required. Warranty on prescription frames is 1 year, but is void if prescription was originally handled by a ”non-authorized” Wiley X EMEA LLC optician. Frames including prescription lenses which are sent directly to Wiley X EMEA LLC without prior authorization will be returned to sender. For other questions not answered or for additional assistance regarding prescriptions please contact Wiley X EMEA LLC directly.

WX GLOVES WARRANTY

All Wiley X EMEA LLC gloves are warranted to the original purchaser for 2 years against manufacturing defect in materials and workmanship. Upon receiving returned gloves that Wiley X EMEA LLC determines to be defective, Wiley X will repair or replace them at our option. This 2-year warranty does not apply to normal wear, negligence, accident or any other issues determined by Wiley X EMEA LLC not to be a manufacturer’s defect. Items not covered under terms of warranty which are also not repairable will be returned to customer or destroyed at customer’s option.

Before acting further please read our guidelines for warranty & repair requests.
Due to the holidays our office will be closed from:

December 22. at 12:00 to January 2.


Please be aware that our warehouse will be closed from December 20th – last chance to place orders is therefore December 19.
About Wiley X

For more than two decades Wiley X has been a proud family and U.S veteran-owned company. As a global leader on the forefront of optical technology, Wiley X exists because it recognizes that today’s lifestyles pose constant threats to eye health. Wiley X products are put through rigorous testing in order to be EN.166 and ANSI Z87.1-2003 rated. Wiley X is the only premium performance sunglass manufacturer, whose entire line is ANSI safety rated. The tactical oriented assortment from Wiley X also has the military’s stringent ballistic impact certification.

© 2017 Wiley X, Inc.

WILEY X EUROPE LLC   |   SØNDERGADE 8-10   |   7570 VEMB   |   + 45 96 93 00 45   |   info@wileyx.eu
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