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Shipping & Returns

DELIVERY

IMPORTANT NOTICE:
Due to the severe situation and associated circumstances of the current war in Ukraine, Wiley X EMEA LLC has temporarily suspended all deliveries of any products or goods to the below mentioned countries:

The Russian Federation
Belarus
Ukraine


Wiley X EMEA LLC is complying with the current sanctions and decisions made by the European Union, regarding restrictive measures.

Additionally, Wiley X EMEA LLC is in a continuous dialog with different, official, Danish channels and NGOs to ensure our aid, in the best possible way.

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The order will usually be shipped the following day after receiving the order. Delivery is shipped with UPS and the duration for each country is as noted below:

1 to 3 days for: Finland, Netherlands, Croatia, Luxembourg, Malta, Sweden, Turkey, Germany

3 to 4 days for: Belgium, Cyprus, Estonia, France, Iceland, Italy, Lebanon, Poland, Britain, Czech Republic, Hungary, Vatican, Austria

4 to 5 days for: Albania, Bosnia and Herzegovina, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Monaco, Montenegro, Northern Ireland, Norway, Portugal, Romania, Serbia, Slovenia, Spain.

5 to 6 days for: Bulgaria, Greece, Slovakia.

7 to 8 days for: Andorra, Faroe Islands, Greenland, San Marino.

Deliveries to Denmark are handled by GLS. Normal shipping time is 1-3 days.

TRACK & TRACE NUMBER

All orders are sent as package(s) to the customer. Track and Trace number from UPS will be sent via e-mail to the customer once the shipment is collected from WXE warehouse. Please notice that it may take up till 12 hours before Track and Trace number is activated by the shipping company.

DAMAGED WHEN DELIVERED

If the goods have been damaged during transit, contact the shipper immediately and report the damage.

TRANSPORT INSURANCE

All shipping fees are included transport insurances, with regard to the shipping companies insurance rules.

DELIVERY COSTS

Delivery costs are calculated according to the number of goods, their weight and size plus a handling fee.

CLAIM, RETURN, AND REFUND POLICY


CLAIM POLICY
Claim procedure is practiced either by getting goods replaced, repaired, total refund, or reduction in price, depending on the individual situation. These claim procedures are based on a justified reference to that the product haven´t been used in any incorrect or irresponsible handling of the goods. Damaged goods should be notified within a reasonable time. By reasonable time means within two months after the goods had been damaged. WXE will fully refund the freight costs which the customer may have been charged for return of the goods, if the claim is reasonable.


DAMAGE
Damage to product caused by inappropriate handling, modified product, cleaning with non-authorized optic liquid or hot water, or serious abuse by the customer are not covered by the claim policy.


REFUSAL
Goods returned as cash on delivery or without postage will not be accepted. Please ensure that items are packed securely to prevent any damage in transit. Damage resulting from inadequate packaging is the customer's responsibility.

RETURNS

Returns and exchanges will not be accepted without receiving prior authorization. All products returned to Wiley X EMEA LLC have to be unused, complete and in the same condition as when you received them together with the original product packaging. Wiley X EMEA LLC does not accept returned Light Adjusting (LA) lenses. Any products returned to Wiley X EMEA LLC as cash on delivery or without postage will not be accepted.

PROOF OF PURCHASE

Goods must be returned to WXE along with the proof of purchase of the product. WXE cannot process the returned product if there is lack of proof of purchase. We will await the process pending invoice.

RETURN SHIPMENT TO WXE

We suggest sending the package via registered post or shipping company with track and trace system. This eliminates the risk of not knowing whether the product has been delivered or not to WXE.

WXE PRODUCT RETURN ADDRESS

Wiley X EMEA LLC
Søndergade 8-10
7570 Vemb
DENMARK

Mark the package with "RETURN" and the tracking number that is evident on your invoice. REMEMBER to attach a copy of your purchase invoice, as proof of identity on the returned items purchased from Wiley X EMEA.
About Wiley X

In 1987, U.S. army veteran Myles Freeman Sr. founded Wiley X, with a focused determination to create the world’s best protective gear for the armed forces. With time, the company has grown and become one of the leading brands. We recognize that today's lifestyle poses constant threats to our eyes’ health, and that is why we have created some of the most innovative, functional and color enhancing sunglasses in the world. It is safe to say that safety is in our DNA, and we set the standard for what you deserve and can expect of your eyewear.

Read more about Wiley X...

© Wiley X, Inc.

WILEY X EUROPE LLC   |   SØNDERGADE 8-10   |   7570 VEMB   |   + 45 96 93 00 45   |   info@wileyx.eu