Forgot username & password
DanishGermanEnglish
DanishGermanEnglish

Wiley X Product Warranty

WX Eyewear Warranty


All non-prescription eyewear from Wiley X EMEA LLC is warranted for life against manufacturing defects in materials and workmanship, except photochromic lenses, which have a tint adjustment life of 18 months, if stored correctly.

Proof of purchase is always required in warranty cases.

The lifetime warranty does not apply to normal wear, including but not limited to scratched lenses, accidental damage, misuse, and other issues determined by Wiley X EMEA LLC, not to be a manufacturing defect.

Upon receiving the returned eyewear to Wiley X EMEA LLC, which is covered by the warranty and pre-approved by Wiley X EMEA LLC, Wiley X EMEA LLC will decide whether the item will be repaired or replaced. If Wiley X EMEA LLC assesses that the item cannot be covered by the warranty, a repair service of the item will be offered, at the customer’s cost.

In case Wiley X EMEA LLC assesses that an item is not covered by the normal warranty terms, the customer will be contacted directly by e-mail with recommended repair options and the costs to these, after which the customer can decide whether they wish for their item to be repaired, discarded, or sent back to them.

Always send warranty items using a trackable shipment method, track and trace, as Wiley X EMEA LLC is not responsible for any lost packages.


WX Prescription Lens Warranty


Warranty cases on Wiley X EMEA LLC sunglasses and safety eyewear with prescription lenses must be handled through the local dealer or optician from which the customer originally purchased the item.

Proof of purchase is always required.

Wiley X EMEA LLC offers a 2-year warranty on prescription lenses. However, this period is void if the prescription was originally handled by a “non-authorized” Wiley X EMEA LLC optician.

Wiley X prescription products, which is sent to Wiley X EMEA LLC without prior approval from Wiley X EMEA LLC will be rejected and/or sent back at the receiver’s cost. In case of questions or additional help regarding prescription lens products, please contact Wiley X EMEA LLC directly.


WX Glove Warranty


Wiley X EMEA LLC offers a 2-eyar warranty on gloves. The warranty does not apply to normal wear, neglect, accidents, or other issues determined by Wiley X EMEA LLC, not to be a manufacturing defect.

Upon receiving the returned gloves to Wiley X EMEA LLC, which is covered by the warranty and pre-approved by Wiley X EMEA LLC, Wiley X EMEA LLC will decide whether the item will be repaired or replaced.

Returned gloves, which is not covered by the warranty, will be returned or destroyed according to the customer’s wishes.

Always send warranty items using a trackable shipment method, track and trace, as Wiley X EMEA LLC is not responsible for any lost packages or shipments.

Before doing anything further, please read our warranty and service procedures.
About Wiley X

In 1987, U.S. army veteran Myles Freeman Sr. founded Wiley X, with a focused determination to create the world’s best protective gear for the armed forces. With time, the company has grown and become one of the leading brands. We recognize that today's lifestyle poses constant threats to our eyes’ health, and that is why we have created some of the most innovative, functional and color enhancing sunglasses in the world. It is safe to say that safety is in our DNA, and we set the standard for what you deserve and can expect of your eyewear.

Read more about Wiley X...

ISO 9001 Certified

© Wiley X, Inc.

WILEY X EUROPE LLC   |   SØNDERGADE 8-10   |   7570 VEMB   |   + 45 96 93 00 45   |   info@wileyx.eu