Regarding purchase

Where can I find a dealer or optician close to me?

Use our Dealer Locator feature to find your nearest Wiley X retailer or optician. Here, you can search via a map or a list and find contact details and directions to your chosen location.

Are all Wiley X sunglasses ANSI Z87.1 or EN.166 tested?

All Wiley X spectacles and goggles are tested to meet or exceed relevant international safety standards, including ANSI Z87.1, EN 166, ISO 12312-1 and ISO 16321-1, depending on the product’s intended use.

ANSI Z87.1 is the US standard for safety eyewear and sets high requirements for both impact resistance and safety. Many of our products have been tested to meet or exceed this standard.

You can read more about our testing procedures, certifications and safety standards in our "Technology"-section.

It says Z87-2 in my frame. Is this the SKU-number?

No. Z87-2 refers to the American safety standard ANSI Z87.1 and is not the product’s SKU number.

You can find the SKU number on the product page for the relevant model:

• On a computer: Go to the product page and find the SKU number in the product information on the right-hand side of the page.

  • On a smartphone: Go to the product page and find the SKU number in the product information below the product image.

What size fits me?

On each product page, you’ll find the frame measurements and a ‘Size Guide’ to help you find the right size and fit for that specific model.

Can Wiley X lenses be scratched?

Like all other spectacle lenses, Wiley X lenses can become scratched.

All Wiley X lenses are made from Selenite™ polycarbonate, a material that combines high strength, impact resistance and optical clarity. The material has been developed to withstand the demanding ballistic and safety tests that our products undergo.

To enhance the lenses’ durability, all Wiley X lenses are treated with a T-Shell™ scratch-resistant coating, which provides extra protection against everyday wear and tear. Although this treatment reduces the risk of scratches, scratches may still occur during normal use.

To keep your glasses in the best possible condition, we recommend that you follow our product care guide.

Can I pay with PayPal?

Yes, PayPal is available as a payment method alongside our other payment options. The current payment options are displayed at checkout.

I have found a model on the US-webshop, but it is not here on the EU-webshop, where can I order it?

The product range varies between the US and Europe. You can only order products that are available on our European online shops

  • WileyX.dk – Denmark
  • WileyX.de – Germany
  • WileyX.eu – Other EU countries
  • WileyX.se – Sweden
  • WileyX.no – Norway
  • WileyX.fi – Finland

If a model is not listed on these pages, it is unfortunately not available via Wiley X Europe.

Can I order new nose pads?

For selected Wiley X models, it is possible to order new nose pads or nose pieces.

This applies, amongst others, to the following models:

  • WX DETECTION
  • WX ROGUE
  • SABER ADVANCED

Which models can be used for Airsoft / Hardball?

All Wiley X eyewear has been tested to meet or exceed relevant safety standards, including EN 166, ISO 12312-1 and ISO 16321-1, and is therefore suitable for Airsoft and Hardball.

Many players prefer models from our Changeable Series, which allow you to change the lenses according to light conditions and your needs.

You can view our most popular models for Airsoft and Hardball here.

How do I know what model my eyewear is?

The model name is usually found on the inside of the temple. If you can’t find it, please send photos of your glasses to kundeservice@wileyx.eu, and we’ll be happy to help you identify the model.

I would like to order a specific item, but the order will not go through / be accepted, what do I do?

If you have found the product on WileyX.com, you are probably on our US online shop. Products on the US website cannot be ordered for delivery to Europe, the Middle East or Africa.

If you live in Europe, the Middle East or Africa, please use the online shop that covers your region:

If you continue to experience problems completing your order, please feel free to contact our customer service team, and we’ll be happy to help you further.

Prescription Lenses

Can I get Wiley X eyewear with prescription lenses?

Yes, most Wiley X glasses can be fitted with prescription lenses. The options vary from model to model and may include both direct prescription lenses and prescription inserts.

Find your nearest Wiley X optician via our ‘Dealer Locator’ page to get advice on the solution that suits you best.

Can I return my prescription order?

Prescription glasses are made to individual specifications and therefore, as a general rule, cannot be returned or exchanged.

If your product is faulty or there is an error with your delivery, please contact our customer service team so that we can help find a solution.

You can read more about our warranty terms and complaints procedure under ‘Returns & Complaints’ in the customer service section.

Can I order lenses with prescription, without purchasing a frame?

We do not sell prescription lenses separately without the purchase of a Wiley X frame.

In order to maintain our high standards of quality and safety, as well as our shatterproof guarantee, prescription lenses are only supplied and fitted in conjunction with a Wiley X frame. Prescription lenses must be fitted by Wiley X or an authorised partner in accordance with our guidelines.

If you have any questions about prescription lenses or would like advice on the right solution, please feel free to contact an authorised Wiley X optician via our ‘Dealer Locator’ feature.

Is the color of the prescription lenses the same as with the original style?

We endeavour to achieve the same glass colour as in the original models. However, as toughened glass is tinted individually for each order, slight variations in colour may occur.

Delivery & Return

Which shipping company will my purchase be sent with?

All packages are sent with UPS, except deliveries in Denmark which are handled by GLS.

Can I track my order?

Yes. As soon as the package leaves our warehouse you will receive an e-mail, containing a track and trace number. With this, we and you can both track the movement of your package from our doorstep to yours. Please notice that the track and trace system can be delayed for up to 12 hours.

If shipping takes longer time than estimated for your country, please contact us by e-mail at: warehouse@wileyx.eu.

What is my track and trace number?

With your track and trace number you can track the movement of your package. For webshop-orders, you will recieve your tracking information by e-mail from Shipmondo shortly after our warehouse has prepared your shipment for pick-up.

Can you deliver to “X” country?

When you add an item to your basket, you can always type in your address and then the system will tell if we can deliver to your country. We deliver to quite a lot of countries in Europe. You can find a list of which countries, and how long the shipping is for each country on the page called Delivery under 'What's the delivery time?'

If you have any questions regarding shipping to a specific country, please write an e-mail to: warehouse@wileyx.eu.

I would like to place an order, and have it delivered in a different country, how do I do that?

Unfortunately, this is not possible, as our system cannot ship to a different country than the one you are staying in.

How do I return an item?

You can find information on how you return an item in our terms and conditions. Please note that a return in cases of a warranty case differs from the return when utilizing the right to 14 days of withdrawal. For more information on how to return, take a look at our Return & Warranty page.

Has my order been shipped?

As soon as UPS/GLS has picked up your package from our warehouse, you will receive an e-mail from them. Otherwise, you can use the track and trace number from Shipmondo, and check how far your package is from you.

Can you send me a return label / Do you offer free return?

No we do not offer free return and can, therefore, not send you a return label.

I have returned an item, when do I get my money back?

You can expect that up to 5 working days can pass, from when we have received your package, before you can see the transfer in your account.

I have not received an order confirmation, what do I do?

Check if the e-mail might have ended up in your spam-filter. If not, please contact us by e-mail at kundeservice-eu@wileyx.eu and we will try to find a solution.

When can I expect my package to be delivered?

Shipping times may vary. Wiley X EMEA LLC only processes packages and get packages delivered during working days (Monday-Friday). If you want to see the estimated delivery time for your country, go to the Delivery page for more information.

Do I need to sign for my package at delivery?

Yes, a signature is required at delivery. If you are not able to sign for your package, you can either get someone else to sign at your address, or have the package delivered at an address where there will be someone who can sign for you. You can also see if the shipping company offers the opportunity to sign a power of attorney by which you allow the package to be delivered without a signature. Check what can be done with the shipping company.

If no agreement has been made, UPS/GLS will make three attempts to deliver your package. After three tries UPS/GLS will return your package to Wiley X EMEA LLC.

Economy

Will I be charged with a fee when paying with a debit card?

No, Wiley X EMEA LLC covers all fees regarding the use of debit cards as payment method on our webshop.

Is the order confirmation from the webshop the same as the invoice?

No. Your invoice will be sent along with your purchase. Your order confirmation only confirms that we have received your order.

Do I need to pay taxes for my items?

If you order from a country that is a member of the European Union, all taxes are already paid. If you order from a country outside the European Union’s trade system, you can be required to pay taxes.