Accessibility

Accessibility Commitment Statement

Wiley X wants all customers to be able to use our webshops in an accessible and user-friendly way.

This statement describes how Wiley X works with digital accessibility across our webshops and how we work to meet the relevant accessibility requirements of the European Accessibility Act, Directive (EU) 2019/882, as implemented in applicable national legislation in EU Member States.

As a technical reference, we use, where relevant, EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Description of our service

Wiley X webshops allow users to view product information, browse categories, search for products, add products to the cart, complete purchases, use relevant customer and payment functions, and contact Wiley X.

We work to ensure that these functions can be used by people with different needs, including users of screen readers, keyboard navigation, magnification tools and other assistive technologies.

How we work with Accessibility

Wiley X continuously works to improve accessibility across our webshops. This includes, among other things:

1. Making information about the webshop, products and purchasing process available in a way that can be perceived, operated, understood and interpreted by users and relevant assistive technologies.
   
2. Providing text alternatives for relevant non-text content, including images, where this is necessary to understand the content.
   
3. Supporting keyboard navigation in key functions, including navigation, product views, cart and checkout.
   
4. Working with clear form fields, labels, error messages and instructions, so users can complete forms and make purchases.
   
5. Working with sufficient contrast, readable text, visible focus indicators and a consistent structure across pages and functions.
   
6. Providing information about the accessibility of products and services where such information is made available by the responsible manufacturer, supplier or other relevant economic operator.
   
7. Working to ensure that identification, security and payment functions, when provided as part of the webshop, can be perceived, operated, understood and used together with relevant assistive technologies.

Ongoing reviews and improvements

Maintaining and improving accessibility is an ongoing process. Wiley X regularly reviews and improves our webshops, including when changes are made to design, functionality, content, third-party solutions and relevant technical standards.

When we become aware of accessibility issues, we assess them and work on appropriate corrections within the framework of our technical platforms, supplier agreements and applicable legislation.

Third-party content and third-party solutions

Our webshops contains links to third-party websites or use third-party solutions, such as payment solutions, video content, map functions, social media or other external services.

When third-party solutions form part of the webshop experience, we work to implement them in a way that supports accessibility. However, we do not control all aspects of external websites or third-party platforms.

If you experience accessibility issues in connection with third-party content or third-party solutions on our webshop, please contact us so we can assess the issue and, where relevant, raise it with the relevant supplier or offer an alternative way to access the information or function.

Contact us about accessibility issues

We are working continuosly to keep our webshops as accessible as possible. If you experience problems using our webshop, or if you need information in another accessible format, you can contact us by using the form below.

Please describe the issue as precisely as possible, including which page or function it concerns, which device and browser you are using, and whether you use assistive technology.

We use accessibility feedback to identify and improve areas where our webshops can be made more accessible.

Last updated: May 12th 2026