Frequently asked questions
Please, use our Dealer Locator. On this page you will find a map and a list, where you can find a Wiley X dealer or optician near you.
All Wiley X’s eyewear is certified to meet or surpass the EN.166 safety standard and tested to meet og surpace the ANSI Z87.1 safety standard.
ANSI Z87.1 is the American safety and optical standard, and EN.166 is the European version. If you want to know more about our tests and certifications, you can find more information about them under our Tech-section here.
No, this is the American safety standard. You can see your eyewear’s SKU-number on our website. Go to the specific product and look under "Details" on the right side of the product page.
You can find the size of all our eyewear on our website under the individual eyewear. Here, you will find the eyewear’s measurements. Check under fit on the right side of the product page for our size and fit guide.
Yes, they can!
All Wiley X lenses are made of the material Selenite™ polycarbonate. The material is extremely durable but also flexible, which it needs to be for it to pass the powerful ballistic and safety tests that we put our eyewear through. When a material is a bit flexible, it can also be scratched. To minimize this, we have treated our lenses with a T-shell™ anti-scratch coating, which adds protection to the lenses’ surface. In the end, this adds to the life expectancy of the eyewear.
To prevent the most scratches, see our recommendations regarding product care, which you can find under customer service.
No, unfortunately this is not possible.
It is only possible for you to order the eyewear you find at wileyx.eu (or our .de and .dk sites, depending on you location).
There will be models and styles that the US-webshop have, which we do not, and vice versa, and it is unfortunately not possible to get the eyewear styles/models from the US.
It is only a few models to which it is possible to order new nose pads/nose pieces. However, it is possible to for instance WX DETECTION, WX ROGUE, and SABER ADVANCED.
All our eyewear is EN.166 certified and can, therefore, be used for Airsoft / Hardball. Many choose to use models from our Changeable series. You can also find the most commonly used styles if you look under activity at the top of the page and click Airsoft & Hardball.
Inside one of the temples you can find the name of your eyewear, for instance WX ALFA. If you cannot find it, you can write to email@example.com with images, then we might be able to help you identify your model.
Yes, almost all our eyewear can be made with prescription lenses, either directly in the lenses, or using a prescription insert. If you want Wiley X eyewear with prescription lenses, contact a Wiley X authorized optician near you. You can find the one closest to you with our Dealer Locator.
Eyewear with prescription lenses can only be returned if the product is defect. Wiley X EMEA LLC strives to give a good customer service and we will do our best to help you. We also refer to our warranty section for more about our warranty policy on prescription lenses.
We do not sell prescription lenses without a frame, not when purchasing extra lenses either, as we cannot vouch for our shatterproof guarantee if the lenses are not installed by us or by a Wiley X authorized 3rd party on our instruction.
We strive to maintain the same lens color, as in the original style, but small deviations is, of course, unavoidable, since each prescription lens is individually tinted for each order.
Delivery & Return
All packages are sent with UPS, except deliveries in Denmark which are handled by GLS.
Yes. As soon as the package leaves our warehouse you will receive an e-mail, containing a track and trace number. With this, we and you can both track the movement of your package from our doorstep to yours. Please notice that the track and trace system can be delayed for up to 12 hours.
If shipping takes longer time than estimated for your country, please contact us by e-mail at: firstname.lastname@example.org.
With your tack and trace number you can track the movement of your package. You will find your track and trace number on the right side of your invoice.
When you add an item to your basket, you can always type in your address and then the system will tell if we can deliver to your country. We deliver to quite a lot of countries in Europe. You can find a list of which countries and how long the shipping is for each country on the page called Delivery. If you have any questions regarding shipping to a specific country, please write an e-mail to: email@example.com.
Unfortunately, this is not possible, as our system cannot ship to a different country than the one you are staying in.
You can find information on how you return an item in our terms and conditions. Please note that a return in cases of a warranty case differs from the return when utilizing the right to 14 days of withdrawal. For more information on how to return, take a look at our Return & Warranty page.
As soon as UPS/GLS has picked up your package from our warehouse, you will receive an e-mail from them. Otherwise, you can use the track and trace number from your invoice, and check how far your package is from you.
No we do not offer free return and can, therefore, not send you a return label.
You can expect that up to 5 working days can pass, from when we have received your package, before you can see the transfer in your account.
Check if the e-mail might have ended up in your spam-filter. If not, please contact us by e-mail at firstname.lastname@example.org and we will try to find a solution.
Shipping times may vary. Wiley X EMEA LLC only processes packages and get packages delivered during working days (Monday-Friday). If you want to see the estimated delivery time for your country, go to the Delivery page for more information.
Yes, a signature is required at delivery. If you are not able to sign for your package, you can either get someone else to sign at your address, or have the package delivered at an address where there will be someone who can sign for you. You can also see if the shipping company offers the opportunity to sign a power of attorney by which you allow the package to be delivered without a signature. Check what can be done with the shipping company.
If no agreement has been made, UPS/GLS will make three attempts to deliver your package. After three tries UPS/GLS will return your package to Wiley X EMEA LLC.
No, Wiley X EMEA LLC covers all fees regarding the use of debit cards as payment method on our webshop.
No. Your invoice will be sent along with your purchase. Your order confirmation only confirms that we have received your order.
If you order from a country that is a member of the European Union, all taxes are already paid. If you order from a country outside the European Union’s trade system, you can be required to pay taxes.