Withdrawal

Use your right of withdrawal

This form must be submitted before you return items, and can only be used for purchases made at Wiley X EMEA LLC.

As a consumer, you have a 14-day right of withdrawal, valid from the day you receive your goods. 

How to return your items

Return address

You must return the item in its original packaging and unused condition. However, with respect to the original packaging, the item may be briefly tested as if it had been purchased in a physical store. 

Wiley X EMEA LLC
Søndergade 8-10 
7570 Vemb
Danmark

 

Delivery 

You must cover the shipping costs associated with returning your purchased items yourself, and also the risk of activating your right of withdrawal. 

 

Refund

If possible, the refund will be made via the means of payment that you used when purchasing. The payment will be returned within 14 days of receipt of the returned goods or receipt of documentation that the goods have been returned to the above address.  
Exceptions: The right of withdrawal does not apply to custom-made goods or goods customized to your specifications.

 

Exchange of products

Unfortunately, it is not possible to make an exchange. You will have to return your order to us and place a new order with the new product.