• How do I make a return?

    You have 14 days right of withdrawal, when purchasing from our webshop. The return procedure must begin within these 14 days.

    You need to do the following:

    1. Inform us that you want to use your right of withdrawal, by sending an e-mail to info@wileyx.eu. In your e-mail you need to clearly make us aware that you wish to use your 14 days right of withdrawal.
      You cannot use your right of withdrawal simply by denying to receive the product without giving us notice thereof.

    2. Carefully pack the items in a secure package, similar to the one you received it/them in. All returned items must be in the original packaging and unused condition. Remember to attach a proof of purchase, for instance your order confirmation or invoice, on which your order number appears.

    3. Write the WXE return address on the package
      Wiley X EMEA LLC
      Søndergade 8-10
      7570 Vemb

    4. Mark the package with "RETURN" and the tracking number that is evident on your invoice.

    5. Hand in the return package.

    6. Save the return receipt you receive from the distributor until you have received your refund, as you are responsible for the return until it reaches our warehouse. 

    NOTE: You must cover the direct expenses in connection to returning the purchase to us. You carry the risk of the product(s) from the time of delivery of the purchase. It is not possible to pick up or deliver the product in person at the address. 

  • When do I have to return the latest?

    Your order must be returned without any unnecessary delays and no later than 14 days after you have made us aware that you wish to make use of your right of withdrawal.

  • How do I exchange my order to a different product?

    Unfortunately, it is not possible to make an exchange.

    You will have to return your order to us and place a new order with the new product. 

  • Do you offer free returns?


    You are responsible for covering all costs revolving the return.

  • The tracking says you have received my return, but nothing has happened?

    Even though the distributor has handed the parcel over to us, we still require up to 5 working days to process the item(s).

    Handling returns is a manual process that requires a thorough quality inspection before we can put the item back into the store. Please be aware that for some distributions the tracking stops at the sorting hub and you are not able to track it to our warehouse.

    We will send you an email as soon as the return registration is completed and the refund is initiated.

  • When will I be refunded for my return?

    You can expect that up to 5 working days can pass, from when we have received your package, before you can see the transfer in your account.

  • How do I get a return label?

    We do not offer free return and can, therefore, not send you a return label.

  • I have received a WX product as a gift, how do I return it?

    If you have received a Wiley X product as a gift, you will have to go through the same return procedure, as a regular purchase, wherefore you might need to get in contact with the one who has given you the gift for proof of purchase.

    Note that we do not offer an extended return for products given as gift. The 14 days right of withdrawal also applies to products given as gifts. 

    The refund will be payed to the account from which the payment originated from.

  • What does the right of withdrawal mean?

    Right of withdrawal: Under EU laws, you are entitled to a cancellation period of 14 days (right to withdraw) when shopping online from the day you received your order.

Do you have a problem with your Wiley X product?

Read our warranty policies right here and discover whether your issue is covered by our warranty policy. If so, feel free to create a warranty case with the attached form on the page.

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